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US State Department Using Digital Diplomacy
Published on 29/05/08
by willpate
The US State Department has set up a Digital Outreach Team. They engage with people online, answer questions and set the record straight - while always being honest about who they are. So far they seem to be a small team that focuses on Arabic, Persian and Urdu websites.
It’s a small but important step forward in governments learning how to be transparent and human online. Imagine if this program grew to have teams for every country and language. Imagine if every country had digital diplomats.
If the team reads this, kudos to you. I’ve been engaging people online in the technology industry for a few years now, it’s not an easy job. But you can change hearts and minds. I’d love to hear more about your experiences.
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Comments on US State Department Using Digital Diplomacy
One Response
matt roberts
30/05/08
Its a very cool idea. They seem to be taking a bit of a page from Microsoft that encouraged employees to do this about 4 years ago. Maybe we’ll start getting internal communications officials blogging next.
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